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y2rescue109
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Help

Post by y2rescue109 » Friday, 06 March 2009, 14:35 PM

i get this message when i start up my computer = error loading C:\docume~1\user\protect.dll anyway to fix or get rid of this error


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NCMidnight
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Re: Help

Post by NCMidnight » Friday, 06 March 2009, 15:30 PM

y2rescue109 wrote:i get this message when i start up my computer = error loading C:\docume~1\user\protect.dll anyway to fix or get rid of this error
From what little you told us about your problem and Judging from the fact that its in C:\doc~ Im guessing its the old OS protection worm(spain 07). Try http://www.malwarebytes.org/ if that does not get it we can go from there. This infection goes deep if I'm correct. If malwawrebytes does not take care of it manual removal is an option but not always an easy one depending on the users skill level. I cant be sure using only the information you gave us. Does your PC have any other symptoms like new desktop icons, a new toolbar on your internet browser, or strange browser activity (pop ups or redirects to OS protects site)?

Other system32 options use .dll's a lot like this, "protect.dll" is also associated with the Windows user password protect files but it should be in C:\Windows\System32 by default.
Get Malwarebytes first and :idea: Be sure to back up your system before you start trying to remove this in case you run into problems.

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Re: Help

Post by linx » Friday, 06 March 2009, 16:51 PM

If it's affecting the PC from loading, and you cannot get the malware program, then reboot into safe mode (pressing F8 after the bios screen). After you're in go to start/run/ and type in msconfig. When that dialog comes up disable all startup items.

If it were me, I would run all anti spyware/malware programs in safe mode with networking, but everyone does the game differently.
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y2rescue109
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Joined: Tuesday, 07 November 2006, 21:42 PM

Re: Help

Post by y2rescue109 » Thursday, 12 March 2009, 9:19 AM

thnxz 4 the help i think i got it fixed with malware bites


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